Returns & Exchanges

ProMaster 30-Day Return Policy
If you are dissatisfied with your ProMaster purchase for any reason, you may return it within 30 days of the purchase date for a refund or exchange, subject to the conditions and exclusions below.

Return Policy Exclusions
Open consumable items (inkjet paper, darkroom paper, etc.) are eligible for warranty replacement only and are not subject to ProMaster’s 30-Day Return Policy.

ProMaster’s 30-Day Return Policy applies only to purchases made from ProMaster.com. Items purchased from an authorized ProMaster retailer are not subject to ProMaster’s 30-Day Return Policy. Please visit or contact the authorized ProMaster retailer with whom you made your purchase for information about their return policy.

Initiating a Return or Exchange
Please email ahuman@promaster.com or call 203-292-4428. We are available Monday through Friday 9:00 AM to 5:00 PM Eastern Time.

Shipping Tips
Place your item back into the original ProMaster retail packaging. Then place it and a copy of your invoice or order confirmation into an outer shipping box. Be sure to pack it properly so your item won’t get damaged. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Return Address
ProMaster Returns Dept.
240 Long Hill Cross Rd.
Shelton, CT 06484

Exchanges
Please allow 5-7 business days for exchanges to be processed.

Refunds
Once we receive and inspect your item(s), please allow 5-7 days for a credit to appear on your account. Please note, we can only refund the original purchase price. Shipping and handling fees are nonrefundable.