Shipping policy

SHIPPING AVAILABILITY: 

Currently, we only ship to the United States. However, ProMaster is available from premium retailers in Australia, Canada, Costa Rica, and the United Kingdom.

ORDER PROCESSING:

It can take 1-3 business days to process orders. During holiday sales and promotions, orders may take up to 3-5 business days for our warehouse to process and ship your order.

When your order is ready for delivery, you will receive an email with real-time tracking information.  

SHIPPING RATES AND ESTIMATES:  

ProMaster offers FREE economy shipping to the 48 contiguous states for orders over $80. 

For orders under $80 or outside of the contiguous US, all shipping costs will be calculated at checkout based on location.

REFUNDS, RETURNS AND EXCHANGES  

ProMaster 30-Day Return Policy
If you are dissatisfied with your ProMaster purchase for any reason, you may return it within 30 days of the purchase date for a refund or exchange, subject to the conditions and exclusions below.

Return Policy Exclusions
Open consumable items (inkjet paper, darkroom paper, etc.) are eligible for warranty replacement only and are not subject to ProMaster’s 30-Day Return Policy.

ProMaster’s 30-Day Return Policy applies only to purchases made from ProMaster.com. Items purchased from an authorized ProMaster retailer are not subject to ProMaster’s 30-Day Return Policy. Please visit or contact the authorized ProMaster retailer with whom you made your purchase for information about their return policy.

Initiating a Return or Exchange
Please email ahuman@promaster.com or call 203-292-4428. We are available Monday through Friday 9:00 AM to 5:00 PM Eastern Time.

If you have any further questions, please don't hesitate to contact us at ahuman@promaster.com.